SHIPPING AND REFUND POLICY

Shipping

All original art or mixed media artworks that are not marked with "no shipping for this item" are shipped within 7 days of purchase.

Shipping costs depend on the size of the artwork and are automatically calculated at checkout before you complete your purchase.
We ship both within Sweden and internanionally, except for the countries stated below. Please note that customs duties and import taxes may apply in some countries — these charges are determined by the destination country's authorities and are the responsibility of the buyer.

Orders are shipped on business days (Monday–Friday). We are not responsible for any delays caused by the carrier, but we are happy to help you track your package if it is delayed.

Once your order has been shipped, you will receive an email with a tracking number. If you don't see it, please check your spam folder. If you still can't find it, contact us and we'll assist you promptly.

If your package arrives damaged, please ask the carrier to note the damage and take photos of both the packaging and the contents before opening it. Contact us within a reasonable time.

If a package is not collected and returned to us, the customer will be charged for the actual shipping and handling costs.

We do not ship to a number of prohibited and restricted regions and countries (your order will be cancelled and credited):

• Afghanistan
• Belarus
• Central African Republic
• Crimea (Ukraine Occupied Territory)
• Cuba
• Democratic Republic of the Congo
• Donetsk Region (Ukraine Occupied Territory)
• Guinea
• Guinea Bissau
• Haiti
• Iran
• Iraq
• Kherson Region (Ukraine Occupied Territory)
• Korea, North (Democratic People's Republic of Korea)
• Lebanon
• Libya
• Luhansk Region (Ukraine Occupied Territory)
• Myanmar
• Nicaragua
• Niger
• Nigeria
• Pakistan
• Palestine
• Russia
• Somalia
• South Sudan
• Sudan
• Syria
• Venezuela
• West Bank (Palestinian Territory)
• Western Sahara
• Yemen
• Zaporizhzhia Region (Ukraine Occupied Territory)
• Zimbabwe

For any shipping questions, please contact us at customersupport@marikarene.com.

Return and Refund Policy

According to the Swedish Distance Sales Act, you have a 14-day right of withdrawal from the day you receive your order.
If you wish to return a product, please contact us by email within this period. We will send you a return label and instructions on how to proceed. Please return the item in its original packaging or equivalent protective packaging to prevent damage.

Please note that you are responsible for all return shipping costs and any additional fees (e.g., packaging and material costs), as well as for ensuring that the package is returned safely.
Once we have confirmed that the returned artwork is in perfect condition, we will issue a refund (minus shipping costs) as soon as possible — no later than 14 days after you received your order.

If the artwork arrives damaged or incorrect, please contact us as soon as possible (preferably within 48 hours) with photos and details. If your claim is approved, we will cover the return shipping and either send a replacement or issue a refund.

All possible customs fees are the responsibility of the buyer.

Please note that colors, shades, and textures may appear differently on screen than in real life. We photograph our artworks professionally and strive to represent them as accurately as possible, but variations may occur due to screen settings.
If you would like to see more photos of a specific artwork or have any questions, please contact us at customersupport@marikarene.com — we're happy to help.

Consumer Protection and Company Information

We comply with Swedish consumer protection laws and EU distance selling regulations.
We always aim to resolve any disputes directly with the customer. If we are unable to reach an agreement, you may contact the National Board for Consumer Disputes (ARN) in Sweden.

Marika René Art
Email: customersupport@marikarene.com
Marshandmallow AB
Org. No. SE-556654-9134
Dammlyckevägen 5C
SE-429 41 SÄRÖ, Sweden